First, please check whether the ticket booking was successful or not. Close your app completely and open it again, then check in the menu Bookings > Active Bookings if a ticket has been purchased. If no ticket is displayed, make sure you have a stable internet connection and repeat the booking.
Articles in this section
- My account has been blocked, what happened?
- When I booked my ticket, my account was blocked because the payment failed. Is the ticket still valid?
- I am having difficulties with the registration or my login. What do I need to know?
- My app is not working. What should I do?
- I cannot find a specific stop/connection in the app.
- My ticket booking was interrupted or not successful. What should I do?
- I cannot add my credit card because the expiration date is not being accepted. What can I do?