We are sorry to hear that the connection you chose was delayed and you were therefore unable to use it. We hope, however, that you arrived at your destination safely.
Since we at moovel are exclusively responsible for app-related topics concerning the KVV.mobil app, we ask you to address your inquiry directly to the KVV customer service. It can be reached via the following link: https://www.kvv.de/service/kontakt.html. We ask for your understanding.